Support Reply: Bug Report Acknowledgment

✘ Original Message

Hi,

Thank you for reporting this issue. We apologize for any inconvenience caused.

Our engineering team is aware of the problem and is working on a fix. We will update you as soon as we have more information.

Thank you for your patience.

Regards,
Support Team

✔ Best Rewrite

Hi [First Name],

Got it--the CSV export bug is now with our dev team (ticket #4521).

Current ETA: fix deployed by Friday EOD. I'll email you when it's live.

Workaround in the meantime: export as XLSX and convert--annoying but works.

[Your Name]

Micro-Yes Line

Why This Lands Better

• Specific ticket number shows it's logged
• Concrete ETA (Friday EOD) sets expectations
• Offered a workaround--proactive help
• Promised follow-up ("I'll email you")
• No generic "thank you for your patience"